Payment Methods

You can pay for your shopping in a number of ways, whether it is over the phone or our on-line payment service via paypal. We accept Mastercard, Visa, Switch, Solo, Delta or Maestro

On-line and telephone order payment is processed via our SSL secure payment system. In the case of card payments, funds are taken at point of order.

What if a product is out of stock?

We make every effort to keep our warehouse fully stocked with every item advertised, however, on occasions, our stock levels do run down. We will contact you to either suggest a suitable replacement at your approval or if this is not suitable, we will reimburse your payment in full.
  

How will I know if my order and payment has been received?

If you place an order on-line you will receive an email confirmation declaring that the order has been submitted and payment approved. If you  have placed the order over the telephone, the team member concerned will advise you that your order has been placed and your payment accepted. You will be given an order reference number, which should be quoted by you should you have any query whatsoever on your purchase.
 

Price Match

We do not commit to price match any product. We do however update our prices regularly  to make sure we have the best prices for you the customer, and we often run special promotions and end of line specials.

Can I track my order?

Packages that are sent by CITY LINK courier will have a confirmation of despatch e-mail transmitted. There is a link on this to be able to track the progress of your delivery. Or contact the office with your order number and you name and we will inform you to what stage of the processing your order is at.
 

Guarantees

Each individual product will come with their own unique guarantee depending on the manufacturer. To receive more information on this contact the manufacturer of the product of which you are interested in.

UK delivery. How's it done?

We use Royal Mail, various next day carriers and haulage firms depending on whether it's a cover, a barbecue or one of our largest smokers. If you are not in, the Post Office will leave a card and expect you to go to their local sorting office. Carriers leave a card and invite you to phone them and arrange to collect from their local depot, or they will deliver another day. If you are happy for it to be left without a signature then we need to instruct the carriers when we send it out. Haulage firms tend to book in a delivery before hand.

Can it be delivered on a certain day at a certain time?

Anything is possible. How much more are you willing to pay is the question? Realistically the options available are before 10am, before 12 noon, or a Saturday delivery. Phone us first if you are interested.

 
Delivery abroad?

Has been done,  but one bulky, heavy BBQ becomes expensive to ship as soon as it has to cross water. UK offshore islands included. We've found that most people find it more efficient to get it sent to a UK address and for it to be part of a container load (that is organised locally their end) or for a friend to bring it who's driving out to see them.
Small items like covers and replacement grills etc we tend to send via the Royal Mail which adds around £15 minimum. Phone us and we'll see what we can do.

Do you do special prices?

Occasionally. Other discounts are with ex display models or those that have been returned as 'damaged'. This can be anything from a 1/4 inch scratch on the underside to a noticeable dent etc. These items are posted on our website as and when we have them and priced accordingly.

Is there any taste difference between charcoal and gas?

There shouldn't be. The barbecue taste comes from food juices dripping on something hot, vapourising and that smoke coating the food. If you have a strong charcoal taste then it sounds like you are cooking on the charcoal too soon. You need to let all the grey smoke burn off first. 

On gas barbecues there will either be lava rock, ceramic briquettes or a stainless steel seer plate. 

They all do three things,

1. Spread the heat a bit more evenly,

2. Put something between the dripping fat and naked flames, to help deter flare ups,

3. Get hot so that the dripping juices can vaporise when they hit it.

Then to add a much nicer taste, add the smoke flavour produced from hardwood, nut or fruit woods like oak, beech, apple, cherry, hickory, or whiskey soaked oak barrels.